Personal accounts
Serial number: The serial number is 11 characters long. It begins with the letters 'MB' and ends with 9 numbers and is located below the bar code on the bottom of the box. In the example to the right, the serial number is in the yellow box and is MB876687266. This will help you how to identify the product number, serial number and model name of your machine.
- Save your personal devices and preferences
- Easy access to support resources
Business/IT accounts
- Managing contracts and warranties for your business
- Submitting and managing support cases
![Walmart item serial number lookup Walmart item serial number lookup](/uploads/1/2/3/3/123382985/804538149.jpg)
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
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HP can identify most HP products and recommend possible solutions.
How does HP install software and gather data?Privacy Policy© Copyright 2019 HP Development Company, L.P.
‘Manufacturer’s warranty’ refers to the warranty included with the product upon first purchase.
‘Extended warranty’ refers to any extra warranty coverage or product protection plan, purchased for an additional cost, that extends or supplements the manufacturer’s warranty.
HP Care Packs are support packages that expand and extend standard warranties for a single piece of HP hardware and software.
HP Service Agreement ID or Support Agreement is provided when purchasing a higher level of support options related to a product or multiple products.
Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product.
![Walmart item lookup from receipt Walmart item lookup from receipt](/uploads/1/2/3/3/123382985/693793210.jpg)
Warranty withdrawn refurbished product: References a warranty that no longer applies, because the product has been refurbished as was sold ‘as is’ without a warranty.
Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product.
Product has been exchanged: This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status.
Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product.
Expiration dates are based on the date of purchase and are an estimate of the actual warranty period. For complete product warranty information including base warranty, choose 'View details'.
Please wait while we process your request. This process can take several minutes depending on the number of warranties being checked.
Check warranty status for multiple products Manually enter up to twenty serial numbers below and choose ‘Submit’.There are one or more errors in the fields below. Please correct the information in the following rows
One or more of the values entered is not permitted.
The Serial Number (s/n) is a ten-digit alpha-numeric number that is unique to your product.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
The Product Number (p/n) is a six or seven-digit alpha-numeric number that identifies your product. If there is a pound sign (#) or a dash (-) in the p/n, enter only the letters and numbers before the # or - sign.
Numbers can be found on the Universal Product Code (UPC) or Service Tag sticker located on the back, side, or bottom of your product.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
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Posted by3 years ago
Archived
So, I don't know if this is the right sub, but I don't know really where else to ask. About 3 days ago, I bought 2 RCA 10 inch tablets, one for me and my mom. I tried to return mine today. They will not let me return it because the serial number on the receipt is one number different than the one on the box/tablet. This is bullshit because I watched the cashier (older lady w/ eyesight problems) struggle to enter the serial number when we purchased them. I don't know what to do, I NEED that money.
TL;DR : Old lady cashier messed up the serial number on a tablet when we purchased it, and now I can't return it, help.
EDIT: We went back to walmart in the morning and there were different people. They were very helpful and allowed us to return the tablet, and they gave us another receipt for the other with the correct serial number.
13 comments